Posted on Apr 08, 2020
Local housebuilders Vistry Group – which includes Bovis Homes – and Bellway Homes, have both been awarded a five-star rating from the Home Builders Federation (HBF), following the annual announcement of the industry’s customer satisfaction survey results.
This is the highest possible rating that the HBF can grant and means that more than 90 per cent of customers who moved in to a Bovis Homes or Bellway Homes property between October 2018 and September 2019 would ‘recommend their builder to a friend’.
The award is based on the quality of the property and the service provided by the housebuilder while the customer settles into their new home.
Vistry Group chief executive, Greg Fitzgerald, said: “Being awarded five-star status is a tribute to the people of this business, who have focused on putting the customer at the centre of everything we do and delivering quality homes and excellent service.”
“Now as part of Vistry Group, that focus intensifies, especially during this challenging period where we are striving to keep lines of communication securely open with new and existing customers.”
Divisional Managing Director for Bellway Northern Home Counties, Paul Smits, said: “No one’s opinion matters more to us than that of our customers, so our five-star builder status is something we take enormous pride in. We are committed to delivering the best home possible to each and every one of our buyers so to receive such a positive response from them in the survey is extremely satisfying.”
Stewart Baseley, executive chairman of the HBF, said of the recent survey scores: “Consistently delivering new homes, probably the biggest and most emotional investment any individual will make, in a way that satisfies their customers, is a huge challenge for a business. Achieving a five-star rating, meaning that more than nine out of 10 customers are happy with the service provided, is a significant achievement that deserves to be recognised.”